Shipping Information
At DOUCALCELLOfficial, we're dedicated to delivering your orders with efficiency and reliability.
Our standard shipping covers the US, Canada, and Mexico from our California warehouse, with delivery in 4-10 business days. Orders ship within 1-2 business days, except for pre-sales. You'll get a tracking email as soon as your order is on its way.
For more details, please continue reading our full shipping policy.
Domestic Shipping
📦For Most of the United States except Hawaii, Puerto Rico and Alaska
Orders over $15
Free standard shipping
Orders under $15
Standard shipping charge of $2,99
📦For Hawaii, Puerto Rico and Alaska
Weight
Costs
Weight Between 1-4oz
USD$5.00
Weight Between 5-15oz
USD$10.00
Weight Between 16-25oz
USD$15.00
Weight Between 26-49oz
USD$25.00
Weight Between 50-80oz
USD$30.00
Weight Between 80-150oz USD$40.00
Delivery areas within the U.S.
DOUCALCELL official website supports delivery to most areas of the United States. We cannot deliver to the following areas:
American Samoa
Guam
Marshall Islands
Northern Mariana Islands
Palau
U.S. Virgin Islands
Armed Forces Americas
Armed Forces Europe
Armed Forces Pacific
Please note: Power stations and solar panels cannot be shipped to Hawaii, Puerto Rico or Alaska.
📦For United Kingdom
Orders over £15
Free standard shipping
Orders under £25
Standard shipping charge of £2,99
International Shipping
We also offer international shipping to the following countries: Canada and Mexico.
And we can ship to other countries, but only for wholesale orders. Please contact us at Doucalcell.store@doucalcell.com for more details.
📦For Canada
Weight
Costs
Weight Between 1-48oz
USD$32
Weight Between 49-64oz
USD$44
Weight Over 64oz
USD$100
📦For Remoteness of Canada
Weight
Costs
Weight Between 1-48oz
USD$50
Weight Between 49-64oz
USD$70
Weight Over 64oz
USD$120
📦For Mexico
Weight
Costs
Weight Between 1-48oz
USD$33
Weight Between 49-64oz
USD$44
Weight Over 64oz
USD$100
International Shipping
1. If you place more than one order, you may get multiple deliveries. We'll send you a shipping confirmation email for each order, so you'll know exactly what to expect and when to expect it.
2. In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
3. If there is any shipping issue with your package, you must contact Customer Support within 30 days of placing your order.
Faq
There are more specific shipping details, Please check the FAQ carefully.
In which countries do you have warehouses for local shipping arrangements?
We have warehouses in the United States, United Kingdom, Philippines, Malaysia, and Czech Republic for local shipping.
Do you ship internationally on your website? Can you ship to my country?
Our website is still testing shipping products worldwide. Therefore, the shipping cost charged at checkout is an estimate and will be based on the actual postage cost incurred when the product is sent by courier (generally based on the weight and volume of the products).
Please Note: We will refund the excess if the postage charged is more than the actual shipping charge. Meanwhile, if the postage charged is less than the actual shipping cost, we will also charge the customer for the additional shipping cost.
How will DOUCALCELL Official ship my order?
Orders destined for the United States, Canada, and Mexico will be shipped from our warehouse in the United States, typically using USPS, UPS, and FedEx. Orders from our warehouse in the United Kingdom are usually fulfilled using Evri. For shipments from other countries' warehouses, we prioritize local logistics partners for the most suitable delivery options.
How do I check the status of my order?
Once your order is picked up by the carrier, we will email you a shipment tracking update with the estimated delivery date and tracking number. If you don't receive this email, please check your spam/junk folder or contact us at Doucalcell.store@doucalcell.com.
Will all items from my order be delivered at the same time?
We strive to deliver all items together. However, some products may ship separately due to different shipping options. You'll receive a shipment notification email once an item is shipped.
Can I change the delivery address after shipping?
Unfortunately, we can't change the address once the product is in transit.
Why isn't there any tracking update?
If your order is within the estimated delivery timeframe, please wait patiently for tracking updates. If significantly overdue, contact the shipping courier or reach out to us for assistance.
What if the received product is different from what I ordered?
Contact customer support at Doucalcell.store@doucalcell.com with details about the issue for assistance.
My package shows delivered but I haven't received it. What should I do?
Wait for two business days post-delivery confirmation. Check your surroundings and ask neighbors if they received it. If still undelivered, contact us at Doucalcell.store@doucalcell.com for assistance.
