Welcome to DOUCALCELL's Warranty and Refund Policy page, where you can email us directly if you encounter any quality-related problems after purchasing DOUCALCELL products. We apologize in advance for any inconvenience your purchase of DOUCALCELL products may cause.

If your product is defective during the warranty period, please contact us by mail or via live chat and let us know what we can do to help you.

We will take care of all quality-related issues and offer a REPLACEMENT or FULL REFUND, including the return shipping costs.

Please note that this page is for products purchased through doucalcell.com. For products purchased through the EBL store on sites such as eBay and Amazon or from DOUCALCELL's authorized distributors, please contact them directly.

All products purchased from DOUCACEL are guaranteed with a 12-month hassle-free warranty. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser.

A sales receipt from the consumer's first purchase, or other reasonable proof, is required in order to confirm the start date of the warranty period. Please provide both of the following vouchers when processing warranty claims:

1. Provided order number from doucalcell.com.
2. The email or phone number or name used to place the order.

The warranty on DOUCALCELL's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.

Products without sufficient proof of purchase.

Damage caused by misuse the faulty parts.(including static discharge).

Improper installation.

Damaged by yourself.

Purchase the product by mistake.

Neglect, accident or modification, which have been soldered or altered during assembly.

Complimentary products.

To obtain warranty service, please contact our customer service team at Doucalcell.store@doucalcell.com.

DOUCALCELL will replace any DOUCALCELL product that fails to operate within the applicable warranty period due to defect in workmanship or material. The replacement product assumes the remaining warranty period of the original product.